Accounts won’t merge


#1

I have a new phone and new phone number. I entered in the new phone number when I installed sweatcoins. The app did not ask me for my email address. I tried changing it in the profile section to the email matching my odd account; however the app stated over and over this email is already taken.

How can I merge my accounts then? AND my new phone number is linked to an account belonging to someone by the name of Jack?

Thanks,

SAM


#2

Same thing happened to me i emailed 3 times last week no response


#3

Hey! Can you DM me your two phone numbers (old and new) and the email linked to your account.
cc @Cesar


#4

[email protected] and my steps are not converting


#5

This must be a recurring issue because it has happened to me, as well. I’ve lost a lot of steps because I’ve not had the free time to interface with the app/creators to solve the problem! Finally, i had time today to create a new account, etc. Sweatcoin previously had an email validation process to confirm the account–even if your number changed. Dunno what happened to the good ol’ days…


#7

Same problem.i have new phone and new phone numbers and i can’t get my old account.what can I do ? Can u help me please


#8

@Pesik
Can you DM me your two phone numbers (old and new) and the email linked to your account.


#10

I’m having the same problem but it’s not letting me message you @Ashton


#11

Hey! Sorry for the delay. If you email us at [email protected], we can help out quicker. We have limited access to your account through the forum :slight_smile:


#12

I tried to email support and the response I got was “it seems like you want to delete your account” and I haven’t gotten another response after replying with another explanation that I just want to retrieve my old account :frowning:


#13

Hi I have the same problem and have emailed and haven’t been responded too


#14

i am having the same issue. initial setup puts in an email for me.