Analyzer Stuck - Not Converting


#1

I have almost 10,000 steps waiting to be analyzed. When I click “Analyse Now” the app hangs.


#2

Same here but about 4500 steps, are you running the new version? I’m on version 16.1


#3

Same but not the 10,000 part but it just kept goin I’ve waited more that 5 hours waiting to be converted


#4

Mine sorted itself out now :+1:


#5

I had the same problem but mine have suddenly just converted. I am using an iPhone8 latest s/w but since last sweatcoin update when you can supposedly convert indoor steps as well my conversion rate is awful, its gone from almost 95% on outdoor steps, which was great, to just over 50% on all steps. The new algorythm is rubbish.


#6

I experienced the same issue this morning. However, later in the morning i randomly took a look and watched the steps send and conversion added the coins to the wallet.

I must admit I have had more consistent conversion with the outdoor only algorithm. However, the revised does convert a majority of my indoor steps now too. There have been good and bad days but in general the results haven’t been too bad, in my experience anyway.


#7

Same here…


Happens regularly,but still no apologies or coins being given to compensate from Customer Services


#8

I did the app update 8 days ago which is supposed to now give all steps, and it has been awfull ever since, for 21,000 steps a day (most outdoors) I am now getting 11 sweatcoins. I used to get the full 20 for exactly the same routes. Walking to and from work. Get no help from their support emails whatsoever except that they are aware 20% of users are suffering. My guess is its all users.


#9

Mine is already 3 days not converting steps in coins…
image


#10

Seems to have sorted itself out. Gave me about 2 SC. I probably lost 6-7 SC.