Change phone, but having login error message


#1

Hi,

I’ve changed my phone, but my phone number remains.

I get this error message.

Whoever that tells me to uninstall and install again, it does not work.

Please help me and let me know how I can solve this issue?

Please do not delete this topic.

Thanks.


#2

The error means your device couldn’t setup a secure connection with Sweatcoin server as per what Official Sweatcoin Staff said before on Discord. Also, check if there are proxy or vpn settings on your mobile. That’s all I know they said.
I would try disabling the proxy or vpn, but this is just my opinion. I’m not a Sweatcoin Staff member.


#3

Hi Ting,

Thank you for the reply.

But my phone does not have any proxy or vpn settings.


#4

Hi! Please try the app using Mobile data if you were using Wi-Fi, or vice/versa.


#5

Hi Ashton,

Thank you for the reply.

I have tried using mobile data and it doesn’t work too.


#6

:thinking:Ok - thanks for bringing this up. I’ll let the creators know and see what they can do :slight_smile:


#7

Thank you for helping Ashton :slight_smile: