Conversion Not working


#1

Hi i want to ask my conversion rate is 2000 to 1 how can i fix it thx for help


Introduce yourself
#2

Your messed up conversion rate could be caused by a number of things. Try reading these articles for help:

iOS: https://help.sweatco.in/hc/en-us/articles/360012681872-How-can-I-improve-my-step-conversion-Apple-
Android: https://help.sweatco.in/hc/en-us/articles/360012520012-How-can-I-improve-my-step-conversion-Android-


#3

Thx But those you send me
i tried it before But it didn’t work


#4

Hey! Are you on iOS?


#5

My steps are not converting I average 12000 steps
A day most are outside. Since upgrading IOS they are not converting


#6

There was a recent update which has caused some issues - but we’re working on a fix asap!


#7

I walked 5970 steps today and it only gave me 1.68 sweatcoins. Is there something wrong with my conversion? Or is there a bug?


#8

@musa What device are you using?


#9

G
Hey I have been using sweat coins for a couple months now. First it was working properly and now it is totally messed up I barely get nothing for walking. Btw I have a iPhone 8


#10

Hi @Abaan!
Sorry to hear that :confused: We’re working on a fix which should be released soon :slight_smile: Thanks for understanding


#11

I understand but this better be fixed soon please and thank you.