Counting steps but not converting anything


#21


Why won’t my step transfer. This is todays and yesterday.
Cheers


#22

Morning all I’ve just noticed loads of my steps haven’t converted, any help will do, thanks, lee

!


#23

Has anyone got any idea as I have had no reply yet, thanks in advance,


#24

Has anybody gotten any help. I messaged helpcenter, said find results in forums… but, NOTHING


#25

Same thing is happening to me. Steps are being counted but very few if any are being converted. Sure wish someone would give us some guidance

Kathleen


#26

I bet customer services didn’t apologies… if you actually got a human being to reply instead of the automated email reply that’s the new standard in very bad customer services


#27

Hey nothing I do helps me I’ve tried everything it shows my steps but it I’m still at 0.95


#28

Nearly SC4,500 over 14 months with very few issues and now this. All steps being counted (15,000-20,000 each work day) but now not converting at all. Like this for me for last 8 days. No links to customer service. Have deleted and reinstalled and checked all settings. Pissed off to say the least :face_with_symbols_over_mouth: