Counting steps but not converting anything


Why won’t my step transfer. This is todays and yesterday.


Morning all I’ve just noticed loads of my steps haven’t converted, any help will do, thanks, lee



Has anyone got any idea as I have had no reply yet, thanks in advance,


Has anybody gotten any help. I messaged helpcenter, said find results in forums… but, NOTHING


Same thing is happening to me. Steps are being counted but very few if any are being converted. Sure wish someone would give us some guidance



I bet customer services didn’t apologies… if you actually got a human being to reply instead of the automated email reply that’s the new standard in very bad customer services


Hey nothing I do helps me I’ve tried everything it shows my steps but it I’m still at 0.95


Nearly SC4,500 over 14 months with very few issues and now this. All steps being counted (15,000-20,000 each work day) but now not converting at all. Like this for me for last 8 days. No links to customer service. Have deleted and reinstalled and checked all settings. Pissed off to say the least :face_with_symbols_over_mouth: