Help coins not being counted properly


#1

Although I have done over 5 miles outdoor walking each day this month according to the app I haven’t done a single outdoor step I am guessing there is a problem please can this be addressed as so far today I have 18000+ steps there was an issue end of last month but that was only a 1day blip annoyingly I’d just upgraded my account now costing £ 20 sweatcoins a month due to moving an extra walking mile away from work and im not earning a penny


#2

Did you try the tips in this link? https://help.sweatco.in/hc/en-us/sections/360001901131-Step-Conversion