My steps are not converting


#1

Hi, my steps were not converting since 18th May and I had about 50.000 unconverted steps. Yesterday I updated Sweatcoin App and those 50.000 steps dissapeared. I’m getting notification to finish set up by allowing background activity, but it is already allowed. I use Samsung S10 Android 10. I get also notification about activating indoor step counting. Until 18thMay App was working fine including counting indoor steps.
Can you advise me what to do?
Best regards Alenka


#2

Sweatcoin could you please answer.


#3

Hey! Sorry for any frustration here - could you let me know if updating your app has solved the conversion issue atall?

There may have been a bug where steps were “stuck” in conversion, but that should be fixed now :slight_smile:


#4

Yes, my steps are converting since yesterday, but I had over 10.000 steps and only 5852 were converted. I have background activity turned on.
Also about 50.000 steps which were not converted from 19th to 26th May disappeared from my app since I did an update.