Ok, let me shed a bit more light.
First of all, we are not forcing anyone to being paying customer, nor we are promising to paying customers that they will become rich, or their conversion magically become 100%. The only thing we communicate for TM is 50swc/day at double speed + some perks. If app didn’t work for you (like a lot of Android devices, and its not us who cannot develop, each company which app need to work in background face similar issues) it won’t work for you with TM. I am not saying we are not working on it, but its pretty damn complicated thing to resolve. By the end of the day, if it doesn’t work for you in the first place, do not expect to pay for TM and ask us to resolve it because you’ve paid, it doesn’t work like that. We never lured anyone on the app, again, if you don’t like it, go and fine better deal. If you think TM is not working for you, go and ask for refund.
Next, I am not sure how you come up with the idea of 50m customers paying us, but please, do your homework and read about retention, conversion rate, etc on different platforms. If you do it right, you’ll be pretty surprised on the numbers. I cannot reveal them for understandable reason, we are not public company.
Talking about videos, its pretty hard to even contact those people, not to mention to record a video. But you’ll see it once we do it. As I can see some of them are here, hope that they do it themselves later on once item will be fulfilled.
We definitely listen our audience a lot, and our AppStore is fine, we do not see any significant increase in bad reviews regardless of what you see (keep in mind, that people usually go to leave bad review, not good ones). What I see here, is that few users made public claims without any underlying proof and for that I am going to ban going forward. Its not aggressive or something. The only thing I ask is being respectful.