Steps not converting to sweatcoins? Please read!


#127

Hello! Everything was working fine until last few days, having trouble with the conversion! (today 3700 confirmed from 13500 done), my username is schrodinger3


#128

Ok, thank you very much


#129

Hey - what device are you using? We’ll check this out for you :slight_smile:


#130

Hey! Thanks for your answer! In the end I decided to do a total reinstall of the app and go again step by step on the advices, also, i realized I had a pending update of Google Fit, after going through that, today conversion seems back to normal! My device is an honor 6x.


#131

Hello,

I have problems with your app. I use Huawei P smart. I very carefully set all the things for the app to run smoothly but everytime I go runnig (not walking) it converts about 10 - 50% of the steps. I have tried all your steps in the settings but it still does not work. I am sending you today´s screen of my running. I ran 7km but as you can see the conversion is very bad. During running I have my mobile on my arm in a small pocket.

Once again - it happens when I go running and it does not matter what the pace is.
My nickname in Sweatcoin app is @mira103368