Steps not recorded


#1

Since the 30 November (Saturday) it appears the app has not recorded any steps I took. The app has been continually on in the background, but when I checked today, it showed as 0 steps converted over the last 5 days! I have deleted and reinstalled the app, but this has not changed anything. Anyone else had the same problem?


#2

Hi @MrBlobby ! If your conversion rate is zero over multiple consecutive days, then there’s a chance that you have changed your phone’s date or time in the near past. Check out this post for more details :


#3

Thanks for your help, Munzer, but I definitely haven’t changed the date/time recently. I have received an email back from the creators, but they just refer me to the FAQ’s, which is no help at all! I guess I’ll just have to take the loss on this one… :slightly_frowning_face:


#4

Day 6. 9,409 steps so far today. Zero recorded, despite force pushing some… What is going on!!! Starting to get annoyed…


#5

Hey - what device are you using?


#6

Hi Ashton
I’ve got the iPhone XS Max.
The creators replied to the in-app query by suggesting the GPS chip was not working properly. They suggested downloading this GPS app - http://bit.ly/gps435df - which showed that the issue IS with the phone’s GPS…
Will check this with O2, my provider.

Would love to hear your thoughts, tho…


#7

I’m having the same issue. No steps since the update. Something is off. Daily bonus is back today, was not working either. Help?

I have iPhone X