Sweatcoin completly stopped tracking steps


#1

Hey everyone,

Recently my sweatcoin steps have been reducing by a lot but I thought it was just some bug fixing for cycling etc.

However 2 days ago my sweatcoin does not track any steps at all. Anyone know what causes this?

I will try to reply as fast as possible to ya’all.


Steps are not converting into sweat coins
#2

The same thing has happened to me. Has anyone heard anything from Sweatcoin?


#3

I have the same issue, the app asked for permission to view my google fit to track which i didnt even have. I havr since downloaded it, gave the permission and its still not tracking any steps. None.


#4

Hey,

Sorry to hear you’ve had issues - could you please advise what device you’re using? Did you by any chance update your phone? As much info as possible will really help us here - thank you.


#5

Same thing happened to me. Very frustrating! I’m using iPhone X and I updated to iOS 13 recently.

@Emma help?


#6

Hi Emma,

I have a new phone its the Samsung Galaxy A40, the app was working the same on my Samsung Galaxy A3.

I just checked and the app started counting my steps again when I activated samsung health.

Thanks for ur help anyway.


#7

Since the latest update of Apple Operating System to version 13 you will see a regular system dialogue asking to confirm that Sweatcoin can see your location data while in the background. Please do continue giving our app this access if you want for us to be able to convert your steps without you having to open our app multiple times a day. This access is required for two reasons:

  1. To allow our app to wake up when you start waking and track those steps and
  2. Allow steps reported to be verified in order to prevent people trying to convert bumps and shakes instead of genuine steps.

Please note that we are working on the workaround that, hopefully, will:

  1. Remove these regular system dialogues
  2. Improve your conversion and (possibly)
  3. Will enable indoor step conversion
  4. Improve your battery life.

This is our top priority, watch this space and in the meantime please please please keep tapping that “Always Allow” option as we are polishing our solution!


#8

Hello @Emma, thanks for your reply.

So I did click always allow, and still I’m getting zero sweatcoin steps. Should I delete app and reinstall? Will this work? Any tips?

Thank you,

Veton


#9

Hi again!

Would you please be able to show us:

  1. Screenshot of your tracking screen after few days

  2. Send along your username so that we can have a little look in the back-end

Thank you!


#10

Yes of course @Emma.

  1. So this is my username VetonBreznica.
  2. It’s not letting me upload screenshot, saying it’s too big. Usually I’d get at least 3 sweatcoins for these 3936 steps outside and today I got barely anything at 0.17 sweatcoin.

Your thoughts?

Thanks,

Veton


#11

Thanks for sending along…

Could you please try following these steps and see if your conversion improves? This should do the trick!:

  1. Open “Settings” app on your iPhone
  2. Scroll down to section “Sweatcoin” and tap on it
  3. Tap on “Location” (on the top of the list)
  4. Tap on “Never” (top of the list)
  5. Now tap back on “Always” (bottom of the list)
  6. Return back to the app and it should work fine now

#12

Hi @Emma, I followed your instructions. It worked, it’s tracking my steps again. I’ll keep you updated if something goes wrong again.

Thanks for your help Emma.

Best wishes,

Veton


#13

AMAZING! So happy this helped - let us know if there are any additional updates :slight_smile:


#14

Hello I tried to follow the location solution that you provided but it didn’t help at all. I haven’t been able to receive sweat coins for about 6 days. I don’t know what’s wrong. I can’t also send a screenshot because the file is too big. My name is Anonnya


#15

Hey! Did you try these steps? They seem to have worked for several users using iOS 13 :slight_smile:

  1. Open “Settings” app on your iPhone
  2. Scroll down to section “Sweatcoin” and tap on it
  3. Tap on “Location” (on the top of the list)
  4. Tap on “Never” (top of the list)
  5. Now tap back on “Always” (bottom of the list)
  6. Return back to the app and it should work fine now

#16

Hi @Emma!
I have a similar problem and I hope you can help. My sweatcoin is tracking steps but not accurately. For example today my step tracker on my phone ( samsung A6 ) tracked 8458 steps and sweatcoin tracked less than half of the steps ( onely 263 ). Can you pleases help me fix the problem?
Thanks in advance!


#17

Hi,
Same problem here.
Following the steps of disabling and re-enabling location permission does not seem to make a difference. I have converted 0,40 swc since the 25th, which is about 10% of what I get daily usually. Certainly have not been walking (outside) less. I did upgrade to iOS 13.
Are there any other temporary solutions for the problem or do we just wait and hope you find a fix soon.

If this takes a long time, will you be refunding the monthly fee for the different tier levels? After all, at the moment, everyone is losing swc…