Tried to reinstall, lost 90% sweatcoins


#1

I was having trouble converting steps with the latest version (iPhone 7) so I tried re-installing the app. On logging back in, I have fewer than 400 sweatcoins but before I had over 4000. How can I get these back?

I’ve had the same number for a few years now and I thought my account was under my new number, but it’s possible that my account was under an earlier number - but that number isn’t in service any more.


#2

Hey Jon, this is most disturbing to hear as there are no known cases of sweatcoins disappearing. Please ping me with your Sweatcoin username and we will investigate for you.


#3

I’ve sent you a message, thanks


#4

Same happened to me switched phones lost wallet dogbox razors n 140.00 what do u do


#5

Mine was that I’ve somehow ended up with multiple accounts against different phone number/email combinations. I’ve likely done it without realising while changing phone/sim etc. I’ve logged back into an old account which is why I can’t see my sweatcoins.

Oleg is kindly trying to sort it out for me.


#6

All sorted out, thanks to Oleg :+1: